Who we are

Our website address is: https://www.mywaveform.com

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Where we send your data

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1. Policy Statement

RP 2020 LLC is committed to being a leader in providing innovative and reliable pool cleaning solutions that consistently meet and exceed customer expectations. Our primary product, the pool leaf vacuum, is designed to deliver superior performance and durability for residential and commercial users. We are dedicated to establishing, implementing, maintaining, and continually improving a robust Quality Management System (QMS) that aligns with ISO 9001:2015 requirements, fostering a culture of quality, customer satisfaction, and operational excellence.

2. Purpose

This Quality Policy defines the overarching commitment of RP 2020 LLC to quality. It serves as a guiding document for all employees and stakeholders, ensuring a shared understanding of our dedication to delivering high-quality products and services, fostering customer satisfaction, and driving continuous improvement throughout our operations.

3. Scope

This policy applies to all activities within RP 2020 LLC related to the design oversight, supplier management, procurement, inventory management, receiving inspection, assembly, testing, storage, distribution, and customer support for our pool leaf vacuum products. Our commitment to quality extends to all interactions with residential swimming pool owners, pool maintenance professionals, pool service companies, commercial pool operators, and future expansion into hospitality (hotels and resorts), recreational facilities, and aquatic centers.

4. Our Commitments

To achieve our vision and strategic goals, RP 2020 LLC commits to the following:

4.1. Customer Satisfaction

We are dedicated to understanding and meeting the stated and implied needs of our customers. We commit to:

  • Actively seeking customer feedback to understand their requirements, expectations, and levels of satisfaction.
  • Delivering products that are reliable, effective, and easy to use, consistently meeting the highest standards of performance and quality.
  • Providing responsive and effective customer support to address inquiries, concerns, and feedback promptly.
  • Striving to delight our customers by delivering exceptional value and a positive experience.

4.2. Product and Service Quality

We are committed to delivering the highest quality products and services through:

  • Vigilant design oversight to ensure our products meet functional and performance specifications.
  • Rigorous supplier selection and management to ensure the quality of all incoming components and materials.
  • Effective procurement and inventory management to maintain optimal material flow and prevent obsolescence.
  • Thorough receiving inspection, assembly, and testing processes to guarantee product integrity and functionality before distribution.
  • Adherence to all applicable statutory and regulatory requirements, including pursuing UL certification for our products.

4.3. Continual Improvement

We are committed to the continual improvement of our QMS and overall business processes. We commit to:

  • Regularly reviewing our QMS for effectiveness and suitability.
  • Setting measurable quality objectives and targets at relevant functions and levels within the organization, such as achieving market share goals, successful product launches, and UL certification.
  • Analyzing data and information to identify opportunities for improvement in products, processes, and services.
  • Implementing corrective and preventive actions to address nonconformities and prevent recurrence.
  • Fostering an environment where all employees are encouraged to identify and propose improvements.

4.4. Engagement of People

We recognize that our employees are our most valuable asset. We commit to:

  • Providing the necessary training, resources, and support to enable all employees to understand and fulfill their quality responsibilities.
  • Promoting a culture of accountability, teamwork, and open communication regarding quality throughout the organization.
  • Encouraging proactive participation in identifying and resolving quality-related issues.

4.5. Context of the Organization and Strategic Direction

This Quality Policy is established within the context of RP 2020 LLC’s strategic goals to:

  • Launch and scale sales of the pool leaf vacuum throughout the United States.
  • Expand from a residential product to commercial pool cleaning equipment.
  • Achieve UL certification.
  • Capture a meaningful share of the residential pool maintenance market over the next 1–3 years.

Our QMS will be established to be scalable, supporting consistent product quality, efficient production, customer satisfaction, effective supplier control, and future business growth, preparing the organization for formal certification and continuous improvement.

5. Framework for Quality Objectives

This Quality Policy provides the framework for establishing and reviewing quality objectives at all relevant levels and functions within RP 2020 LLC. These objectives will be measurable, consistent with this policy, and designed to drive the achievement of our strategic goals and continual improvement of our QMS. Objectives will be communicated, monitored, and reviewed periodically to ensure their continued relevance and effectiveness.

6. Responsibilities

  • Top Management is ultimately responsible for establishing, communicating, and reviewing this Quality Policy and for ensuring the availability of resources for the effective implementation and maintenance of the QMS.
  • All Employees are responsible for understanding and adhering to this Quality Policy and all relevant QMS procedures, contributing to the overall quality objectives of RP 2020 LLC.

This Quality Policy is periodically reviewed by top management to ensure its continuing suitability, adequacy, and effectiveness.

Approved on 6/22/2026 by CEO

Please reference your tracking number for any updates.

We ship to the continental United States only and do not currently ship to the following U.S. territories or States including; Alaska, American Samoa, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, Rhode Island, or the U.S. Virgin Islands.

Additionally, we do not ship to PO.BOX address. If you are unsure if we service your address, please get in touch with customer service.

Thank you for your understanding.

Shipping Costs & Delivery Times

*Free Shipping on ALL orders over $79.

Waveform is not responsible for any international duties and taxes on your order. All costs collected during the transportation are the sole responsibility of the customer.

Estimated Delivery Time

  • 3-7 business days for the USA.

Tracking Packages

Any delivery dates provided by Waveform are estimates.

You will receive a shipping confirmation email once your order is shipped containing your tracking number(s). You can also review shipping information of your order using this link(https://www.17track.net/en)by entering your tracking number.

For more shipping inquiries, please contact our customer service and we will get back to you within 24~48 hours.

All-Inclusive 30-Day Money-Back Guarantee

Undamaged products may be returned for a full refund for any reason within 30 days from the date of delivery. After receiving and inspecting the item, Waveform will process your refund.

* Returns must include all accessories.

* Items must include original packaging.

*For non-quality-related warranty claims, the buyer is responsible for shipping costs. Waveform will only refund the cost of the product itself.

* Returns may be rejected if items do not include all accessories or the original package.

Warranty Claims for Quality-Related Issues

Waveform’s limited warranty is restricted to the country of purchase.

Waveform support to replace the brand new machine within 30 days from the date of purchase.Warranties on all replacements follow the same warranty timeframe of the original defective item.

If the order is out of warranty, Waveform provide a Hassle-Free paid out-of-warranty service.

Warranties on products are void after having been fully refunded.

Warranty Period (Months)
 Item  US CA AU EU(General) ES
 Stingwave  12  12  12  24  36
Consumable Materials (e.g. filter tray, charger)  3  3  3 3  3
Motor or Battery Free All within Warranty Period

Warranty Claims for Non-Quality-Related Issues

Waveform not be allowed to refund the order for the non-quality issue after 30 days from the date of delivery.

Process:

* The buyer must provide proof of purchase from Authorized Sales Channels.

* Waveform will document what steps the buyer took to troubleshoot the problem, if any, with the product.

* The defective item is returned for quality inspection.

* The item’s warranty is voided if the returned item and registered item are different or if the defective item is not returned.

Valid proof of purchase:

* Order number from the official website the purchases were made or order number from an Waveform’s authorized reseller.

* Sales invoice.

* Dated sales receipt from an authorized Waveform reseller that shows a product description and sale price.

Please note that more than one type of proof of purchase may be required to process a warranty claim.

Shipping must be covered by the buyer if…

* Returning items for reasons other than a defect.

* The country the item was purchased in differs from the country the warranty claim is being filed.

* Accidental return, such as personal items, or incorrect products.

* Returning items were claimed defective but found by Waveform quality control to be in proper working condition.

* Returning defective items in international shipping.

Not Covered Under Warranty:

* Products without sufficient proof of purchase.

* Lost or stolen products.

* Items with expired warranties.

* Non-quality-related issues.

* Repairs through 3rd parties.

* Items damaged by the customer include falls, extreme temperatures, operating devices improperly operating devices.

* Purchases from unauthorized or personal resellers.

(Waveform also provides out-of-warranty service; for any issues, please contact support@mywaveform.com )

Waveform is not liable for:

* Loss of data incurred from the use of Waveform products.

* Personal items mistakenly shipped to Waveform.