Have A Question?
Where do I get replacement parts?
We currently only sell the 1pc Drive Track Belt for Orca 1200 Pro/Orca 1300 on our website. There are two types, our Small Inner Belt and Large Outer Belt.
If you need other accessories, we recommend you contact our customer service.
Why is my pool cleaner not charging?
1. Before recharging your Waveform, please dry the charging port. After lifting the cleaner out of the water, ensure your Waveform is switched off(the indicator is off); otherwise, your unit will not charge.
2. Do not power on the cleaner when it’s on the ground.
3. Please clean the filter tray after each cleaning cycle.
NOTE: The cleaner should be charged for long periods (over a month) as to perserve the battery life.
How do I return the defective cleaner?
Waveform Customer Experience Service Center provides return service. You can contact us via email or phone within 30 days.
Call: 866.850.0666
Email: service@mywaveform.com
Are my purchases protected on www.mywaveform.com?
We cooperate with authorities in 3rd-party certification to protect you when making purchases (SSL to secure the web environment and Aiper to ensure payment security). We also select reliable delivery partners to ensure your products reach you on time.
Why doesn't my pool cleaner sink to the bottom of the pool?
1. Ensure all the air in your Waveform has been pushed out by slowly submerging your Waveform into your pool.
2. The roller brushes are made of sponges. As you know, the sponge will get hardened if it has not been used for a long time. Therefore please make sure your sponge brushes are completely soaked and soft for the first use, and you can squeeze the sponge while in the water to allow a full soak for approx 1 hour before placing the machine.
What should I do if my cleaner sits at the bottom of the pool?
1. Check if the LED power supply is flashing. If it is flashing this may be because your scheduled cleaning is done, change your default time or restart the machine.
2. Ensure there is not a blockage in the filter basket.
3. Check if the cleaning belt at the bottom of the cleaner is broken, if you are experiencing this issue, call us by toll-free number 866.850.0666. A new belt will be mailed to you immediately.
How do I check the remaining warranty time on my purchase?
Waveform’s units usually come with a 1-2 year warranty. You can find out the remaining warranty period by checking the product page description and order date, or you can contact our customer service directly.
Call: 866.850.0666
Email: service@mywaveform.com